Privacy Policy
Last updated: October 13, 2026
This Privacy Policy explains how Business Operations Network ("BON," "we," "us," or "our"), 4736 Royal Ave, #109149, Eugene, OR 97402, United States, collects, uses, shares, and protects personal information when you visit our website, contact us, book a session, opt in to our messages, join our community, or work with us. By using our website or services, you agree to this Privacy Policy and our Terms of Service.
1. Information we collect
Information you give us: your name, email address, mobile phone number, business name and website, the services you're interested in, details about your business challenges, booking details, and anything else you choose to share in forms, emails, calls, or messages.
Payment information: payments are processed by third-party payment providers. We receive confirmation of payment and limited details such as the last four digits of a card, but we do not store full card numbers.
Information collected automatically: when you visit our website, we and our service providers may collect your IP address, browser and device type, pages viewed, referring site, and similar usage data through cookies and similar technologies.
Client business data: when you engage us, you may give us access to your business systems and data, which can include information about your customers, members, or team. We handle this data as described in section 6.
2. How we use your information
- To respond to your inquiry and recommend a next step
- To schedule, confirm, and remind you of sessions and appointments
- To deliver, manage, and bill for the services you request
- To send service messages by email or text message, where you have opted in to texts
- To send marketing emails, and marketing texts only where you have separately opted in
- To operate, secure, and improve our website and services
- To comply with legal obligations and enforce our agreements
3. Text messaging and mobile information
If you opt in to text messages from Business Operations Network, we use your mobile number to send the type of messages you agreed to receive: service messages (replies to your inquiry, appointment confirmations and reminders, project updates) and, only if you separately agree, marketing messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service or message delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How we share information
We do not sell or rent your personal information. We share it only as follows:
- Service providers who help us run our business, such as CRM and scheduling, payment processing, email and text message delivery, video meetings, community hosting, cloud storage, analytics, and AI tools. They may use your information only to provide services to us. Text messaging opt-in data and consent are not shared with them for any other purpose.
- Legal and safety reasons, when required by law, legal process, or to protect our rights, our clients, or others.
- Business transfers, as part of a merger, sale, or reorganization of our business, subject to this Privacy Policy.
- With your consent or at your direction.
5. AI and automation tools
We use reputable third-party AI and automation tools to deliver some services. Where a tool offers settings that prevent submitted data from being used to train its models, we use those settings. We share only the information needed for the task.
6. Client business data
Business data you give us access to during an engagement is used only to provide services to you, following your instructions. It is kept confidential, never sold, and never used for our own marketing. You remain responsible for having the right to share it and for any notices or consents your customers or team require. When an engagement ends, we delete or return your data on request, and otherwise delete it within 90 days unless we need to keep it to meet legal obligations.
7. Cookies and analytics
We use cookies and similar technologies to keep our website working, understand how it is used, and improve it. You can block or delete cookies in your browser settings; some features may not work as intended if you do.
8. Email marketing
You can unsubscribe from marketing emails at any time using the link in any email. We will still send messages related to services you've requested.
9. How long we keep information
We keep personal information only as long as needed for the purposes in this policy, including providing services, keeping business and tax records, resolving disputes, and meeting legal obligations. Records of text messaging consent and opt-outs are kept as long as needed to honor your choices and demonstrate compliance.
10. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including access controls and secure methods for accessing client systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Your choices and rights
You may ask us to access, correct, or delete your personal information, or to stop sending you marketing messages. Depending on where you live, including Oregon, California, and other states with consumer privacy laws, you may have additional rights, such as the right to obtain a copy of your data or to opt out of certain processing. To make a request, email [email protected]. We may need to verify your identity, and we will respond within the time required by applicable law, generally 45 days. We will not discriminate against you for exercising your rights.
12. Children
Our website and services are intended for business owners and professionals aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, contact us and we will delete it.
13. Changes to this policy
We may update this Privacy Policy from time to time. The updated version takes effect when posted, with the date at the top of this page.
14. Contact us
Business Operations Network
4736 Royal Ave, #109149
Eugene, OR 97402, United States
Email: [email protected]